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KGH is looking for an Afternoon Receptionist at our Madison WI clinic! The afternoon Receptionist assists KGH staff in providing an organized, smooth, and operational clinic. The Afternoon Receptionist must present in a professional manner, display excellent customer service, and be able to assist clients, therapists, and management.The schedule for this position is Monday-Friday from 3:00 - 7:00 pm.
Welcomes current and prospective clients and other guests in a prompt and friendly/professional manner, responding to inquiries with a sense of urgency.
Answers incoming calls and provides accurate information to callers, taking messages or transferring calls when appropriate.
Notifies appropriate parties of client cancellations, late pickups, etc.
Carries out office operations such as typing, photocopying, scanning, filing, computer work, and other office activities.
Sorts and distributes incoming and outgoing mail including items received from clients and completes IT device shipping and receiving.
Follows the check out process and maintains the float IT equipment.
Assists in requesting and collecting updated documentation from families and visitors.
Maintains a clean and welcoming waiting room, kitchen, and restroom.
Ensures waiting room materials and client information bulletin boards are organized and current.
Dispenses and stocks office, restroom, and therapy room supplies.
Supports staff and management with client and clinic related tasks including maintenance of therapy rooms with necessary materials and sanitizing items.
Performs opening and/or closing duties to include wiping counters, running dishwasher, turning on/off appliances, unlocking/locking doors and filing cabinets, etc.
Always maintains confidentiality, adhering to HIPAA/HITECH laws and regulations.
Outstanding customer service
Able to communicate effectively with professional staff and parents
Strong listening, oral, and written communication skills
Trustworthiness and dependability
Must be adaptable to a changing work environment
Ability to organize and act on several activities concurrently
1. Must be a minimum of 16 years old
1. High school diploma or college degree
Knowledgeable in computer software (Word, Excel, Power Point, etc.)
Familiarity with children with special needs a plus